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Harford 911 Center accredited

Staff report

Posted 6/01/09

InterAct Public Safety, a provider of safety and security software used by government agencies, announces the Harford County Division of Emergency Operations has obtained Accredited Center of Excellence, or ACE, certification from the National Academies of Emergency Dispatch for fire call taking and dispatch. Harford County is one of only eight centers to ever receive such accreditation.

Obtaining ACE accreditation requires months of statistical data, research, documentation and planning. Once a center applies for accreditation, an NAED auditor reviews the application and checks for protocol compliance against randomly selected events.

“It takes a lot of work to get ACE accreditation and our dedicated call takers and dispatchers were integral in getting us certified for both EMS and fire,” said Ross Coates, public safety communications manager for the Harford County Division of Emergency Operations. “We are constantly working to ensure that we have the best trained people and highest-quality technology of any call center in the country.”

Harford County previously received ACE accreditation in EMS, and will be honored for its fire accreditation at an awards ceremony at this year’s Navigator 2009 Conference in Las Vegas.