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Upper Chesapeake Health has been awarded the prestigious Maryland 2008 Gold Award from the State of Maryland’s Performance Excellence Awards Program.

For the past 25 years, Maryland’s U.S. senators have joined with the University of Maryland to honor organizations that effectively implement successful performance strategies and achieve excellent results.

The purpose of the awards program is both recognition and learning. Organizations are judged using the rigorous Baldrige National Quality Program Criteria for Performance Excellence which focuses on seven key areas. To achieve the Gold distinction, an organization must demonstrate systematic leader practices; strong customer focus, human resource systems that lead to employee growth and development; a clear process for setting strategic direction; and information systems that create a customer focus and permit fact-based decision making. In addition, the program helps businesses to continue to learn and improve through self assessment, external analysis, benchmarking, and sharing of best practices with other high performing organizations.

Upper Chesapeake Health, a not-for-profit health system, has more than 3,000 staff and 800 volunteers serving northeastern Maryland. The organization’s two hospitals, Upper Chesapeake Medical Center in Bel Air and Harford Memorial Hospital in Havre de Grace, are accredited by The Joint Commission.


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